Remote Assist

With Hunkeler Remote Assist, you get support as if the technician were on site. Wherever your system is located, our competent service team is always near you. A “remote connection” enables the external Hunkeler expert to have protected access to your Hunkeler system. This allows for quick error analysis and correction, as well as system adjustments or software updates if necessary. Your advantages are a short reaction time and a high availability of the system.

Remote Assist - the expert at your side

Remote platform access

  • Only authorized technicians have access to your machines.
  • All activities are logged to ensure total transparency.
  • The latest security technologies make it possible for you to maintain control over your machine at all times.
  • The platform checks the online connection.

Expert network

Simply pressing the Help button is all you need to request the services of a Remote Center specialist who supports you as
if he was on site. He can draw upon the knowledge of other specialists in our pool of experts, working with your own staff to nd the fastest possible solution to any problem.

System security

When you press the Help button, at the same time you allow online access to your machine. But our system security means much more. Modern security technology makes it possible for you to benefit from a wide range of Hunkeler security services.

User support

When an unusual situation arises in your daily operations, our Remote Assist specialists support you in the analysis of problems and events. Hunkeler Remote Assist is available to answer all your questions and handle all events.

Setup support

Our Setup Service establishes a link into your machine from the first online connection onward. This ensures that we can provide support during its entire service life.
Hunkeler Remote Assist makes it possible to back up the system on a regular basis and not just on the first day.

Reports

Reports for every Remote Service activity give you full transparency as if the service technician was on site.

Brochure Remote Assist