Technical Support

With a short response time, a continuous high availability from Monday to Friday from 08.00 to 17.00 (CET/CEST) we offer our customers the best possible support.
If you have a solution with Hunkeler Remote Assist, the diagnosis can also be done directly on your system. If required, an on-site visit of a Hunkeler technician can be scheduled.

Support Hotline

Extended hotline hours are provided for a fee and are available on request.

To reach the hotline:

by telephone +41 62 745 64 00
by Remote Assist Request
by email hotline@hunkeler.ch

Our hotline staff will provide you with consulting and advice quickly and competently and inform you about next steps.

Please have the following information ready before contacting the hotline or please include this information in your email:

  1. Serial number of the modules! (e.g. UW6: 7183.00835B-4/95)
  2. Order number (e.g. 2047516)
  3. Software version of Touchpanel (e.g. M4.4.2J)
  4. A detailed description of the error
  5. Description of the troubleshooting which you have already completed
  6. Contact Details

Hotline form for obsolete products

Hotline Online Form