Technical Support

With fast response time and non-stop availability from Monday to Friday, 8am to 5pm (CET), we want to provide our customers the best possible support free of charge.

Support Hotline

Extended hotline hours are provided for a fee and are available on request.

To reach the hotline:

by telephone +41 62 745 64 00
by Remote Assist Request
by email

Our hotline staff will provide you with consulting and advice quickly and competently and inform you about next steps.

Please have the following information ready before contacting the hotline or please include this information in your email:

  1. Serial number of the modules! (e.g. UW6: 7183.00835B-4/95)
  2. Order number (e.g. 2047516)
  3. Software version of Touchpanel (e.g. M4.4.2J)
  4. A detailed description of the error
  5. Description of the troubleshooting which you have already completed
  6. Contact Details

Hotline form for obsolete products

Hotline Online Form