Extended hotline hours are provided for a fee and are available on request.
To reach the hotline:
by telephone +41 62 745 64 00
by Remote Assist Request
by email firstname.lastname@example.org
Our hotline staff will provide you with consulting and advice quickly and competently and inform you about next steps.
Please have the following information ready before contacting the hotline or please include this information in your email:
- Serial number of the modules! (e.g. UW6: 7183.00835B-4/95)
- Order number (e.g. 2047516)
- Software version of Touchpanel (e.g. M4.4.2J)
- A detailed description of the error
- Description of the troubleshooting which you have already completed
- Contact Details