Service

Hunkeler Services

The right move
With the decision for production systems from Hunkeler you have already taken the first important step towards high availability. The next step to ensure reliability, performance and durability is to cover your service requirements. Put together the right service products for you to ensure your readiness to perform and achieve optimum availability.

Training

An investment that pays off! With its technical facilities and theory classrooms supplied with the latest equipment, or spacious training center provides everything needed for comprehensive, in-depth learning.

Demonstrations

In our well-equipped training and demo center we offer comprehensive and in-depth training on all our systems.

Technical Support

With a short response time, a continuous high availability from Monday to Friday from 08.00 to 17.00 (CET/CEST) we offer our customers the best possible support.
If you have a solution with Hunkeler Remote Assist, the diagnosis can also be done directly on your system. If required, an on-site visit of a Hunkeler technician can be scheduled.

Startup-Support

Do you have to cope with major production challenges from the start? An experienced Hunkeler service technician will help you in the start-up phase. Since this arrangement entails a great deal of knowledge transfer, we will transform your team into operating pros, thereby helping you achieve top production competence.

Spare Parts

With original spare parts from Hunkeler, you ensure the high availability of your production line and benefit from a manufacturer’s warranty on the parts. Due to the worldwide service network with an extensive stock, you will receive your parts in the shortest possible time. Different spare part packages allow an additional reduction of waiting time depending on your requirements.

Installation

Professional installation is the bestway to get your new equipment into production fast. It forms an important basis ensuring optimal performance of your equipment. During the installation process, our team takes into account your specific situation and adjusts the service accordingly.

Remote Assist

With Hunkeler Remote Assist, you get support as if the technician were on site. Wherever your system is located, our competent service team is always near you. A “remote connection” enables the external Hunkeler expert to have protected access to your Hunkeler system. This allows for quick error analysis and correction, as well as system adjustments or software updates if necessary. Your advantages are a short reaction time and a high availability of the system.

Knowledge Scout

The Hunkeler Knowledge Scout is a software-based high-end tool that supports the service organization in error and repair analysis. The tool is easy and intuitive to use and ensures fast support and thus high availability.

Maintenance

Regular maintenance ensures that your Hunkeler plant remains in top condition at all times. As a result, your Hunkeler delivers reliable and top-class production and ensures a high qualitative and quantitative output. A yearly inspection by our specialists ensures investment protection for your Hunkeler plant. Apart from high availability and productivity you can achieve more process safety and optimize the resale value of your production system.

Extranet/CST

The Hunkeler extranet is an extension of the internet that can be used only by registered extranet users. The extranet provides information that can be accessed by clients or Hunkeler partner and so allows an efficient cross-enterprise communication with confidental data.