Hotline informationThe hotline for solving technical problems is available Monday through Friday from 8 a.m. to 10 p.m. There is no charge for this service up to 5 p.m. (Central European Time). After 5 p.m., every quarter of an hour or part of a quarter of an hour is charged at 40 Swiss francs (hourly rate: 160 Swiss francs). Please contact us if you prefer to pay an all-in price for this service.